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Warranty, Repair and Refund

Equipment Warranty

John Barry Sales extends the warranty conditions as scheduled by the product manufacturer.

The Warranty period starts from the date of invoice, and shall be effective until warranty period expires.

Where not stated, John Barry Sales will provide 1-year (12 months) warranty for other equipment items, with exception of the following goods and services:

• Cables (custom made & stock) = 3 months.
• Audio & Video media = 3 months.
• Consumable items = 3 months. 

Should you have any questions regarding our equipment warranty conditions, please contact us

Warranty Claims

All warranty claims must be made in writing within the warranty period (from date of invoice). On receipt of your item, the warranty conditions will be assessed by our technicians prior to approving the warranty claim.

John Barry Sales will repair warranted items to the specifications of the manufacturer. We service and repair in-house for all brands imported by John Barry Sales, and will arrange sublet repair for locally sourced products.

Equipment exchanges will only be offered on approval from the manufacturer, and are subject to the manufacturer’s return schedule.

Warranty Policy

1. The Company warrants that Goods manufactured by it are free from fault and defects, notwithstanding that the Goods may have been sold by description or sample, the Goods shall be accepted by the Customer even though alterations in design or construction have been generally introduced by the Company or its Suppliers between the date of the contract and delivery of the Goods.
2. The period of the warranty given shall:
3. The warranty shall be limited to the replacement or repair at the option of the Company of any defective Goods and of such parts of the Company's Goods as have been damaged in consequence of the defect despite proper treatment. Parts replaced will not be returned.
4. Claims under this warranty will be considered only if made in writing immediately such claim arises. Repair or replacement shall not extend nor renew the warranty period. The Goods shall be returned to the Company postage or freight prepaid. The Company does not accept responsibility for expenses of freight, packing, disassembly, mounting and travelling expenses for a technician and charges of a similar nature.
5. Without limiting the generality of these terms of delivery this warranty shall not apply to Goods:-
6. In the case of materials, parts or Goods not manufactured by the Company the Customer shall be entitled only to the benefit of any warranty given to the Company by the Manufacturer in respect thereof.

1.  
   1. Commence from the date of delivery of the Goods.
   2. Be as stipulated in our quotation.

1.  
   1. If the Goods sold are repaired or altered by any third party without the consent of the Company.
   2. Where parts not manufactured or sold by the Company are used in any replacement or repair.
   3. If the Goods are not used with proper care and for the purpose for which they are sold and in accordance with any specified instructions for use.
   4. If changes occur in the condition or operational qualities of the Goods due to incorrect storage or mounting or to climatic or other influence.
   5. In respect of faulty construction or defects due to the use of unsuitable materials if such method of construction or use of material has been specified by the Customer.
   6. In respect of varnish and enamel damages.
   7. In respect of the replacement of parts when such replacement of parts is part of normal maintenance, service or normal wear and tear.

 

Refunds

 All products supplied by John Barry Sales are covered under the manufacturers' warranty.

Return of Faulty Goods

Products that do not work as intended or get damaged in transit must be returned within 10 working days of receipt.

 Return of Non-Faulty Goods

John Barry Sales does not give refunds if you simply change your mind or make a wrong decision.

Procedures for return of faulty goods

• Prior to returning the goods please call our service department on (02) 8437 5555  and give them full details of the problem as well as order number .Please also confirm delivery address for return of faulty goods
• All items must be returned at your cost and must contain all original packaging and relevant manuals. We reserve the right to reject any returns where the items have been dropped, tampered with or the manufactures labels removed.
• We do not accept any returns for goods that may breach health and safety regulations these include, headsets, ear pieces and headphones. This would be non applicable in the case of the item being faulty under the terms of the product warranty.
• On receipt by the service department, the item will be inspected and tested to determine its condition. If the product is found to be in good working condition, the product will be returned to you and you will be charged with all freight charges incurred in returning the item to your address.
•  If we determine that the item is indeed faulty or damaged we will replace the item freight included.